Privacy Policy

Your privacy matters to us. This policy explains what personal information we collect when you visit this website or register an Expression of Interest for Codename BALANCE, how we use it, and the choices you have.

01Who we are

This website is operated by [Developer / Promoter legal name] (“we”, “us”, “our”), which decides how and why your personal information is processed. This policy should be read together with our Terms & Conditions.

02Information we collect

Information you give us. When you submit the Expression of Interest form, we collect:

• your full name;
• your mobile number; and
• your email address.

Information collected automatically. Like most websites, we may also receive limited technical information when you visit, such as:

• IP address, browser type and device type;
• the pages you view, and the date and time of your visit; and
• the page or advertisement that referred you to this website.

03How we use it

We use your information to:

• record your Expression of Interest and respond to your enquiry;
• contact you with updates, launch information and offers relating to the project;
• understand how the website is used and improve it; and
• comply with applicable laws and respond to lawful requests from authorities.

04Consent and communication

We process the details you submit on the basis of your consent, which you give when you submit the form. By submitting it, you agree that we and our authorised representatives may contact you by phone call, SMS, WhatsApp and email about the project, even if your number is registered under the National Do Not Call / DND registry.

You can withdraw your consent at any time by contacting us using the details below. Once you do, we will stop contacting you about the project.

05Who we share it with

We do not sell your personal information. We share it only with:

• our sales team, authorised channel partners and marketing agencies working on the project;
• service providers who host this website or operate our CRM, messaging and analytics tools, under obligations of confidentiality; and
• government, regulatory or law-enforcement authorities where the law requires it.

06Cookies

This website may use cookies and similar technologies to remember your preferences, measure visits and understand the performance of our advertising. You can block or delete cookies through your browser settings. The website will still work, though some features may be affected.

07How long we keep it

We keep your information for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, or when you withdraw your consent and we have no legal reason to retain it, we delete or anonymise it.

08Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

09Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what personal information we hold about you and how it is being processed;
• correct, complete or update your information;
• erase your information;
• withdraw the consent you have given; and
• address a grievance about how your information has been handled.

To exercise any of these rights, please write to us using the details below.

10Children

This website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted details to us, please contact us and we will delete them.

11Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12Contact and grievances

For questions, requests or complaints about your personal information, please contact our Grievance Officer: